e. firstname.lastname@example.org t. 01333 329882
All of us work in our businesses and we very rarely have the time or inclination to take a look at how our business is presented to our clients. Occasionally clients give us feedback but generally people don’t want to be critical and don’t report issues that are affecting your bottom line.
So how can you find out what people think? It’s really easy, just ask friends, family, or well known clients to have a look at your site and rate it honestly. Providing this will just take a few minutes them most people will be happy to do this for you.
To make this easier I’ve attached a very simple 6 question list of thoughts and actions you might want to ask people to do. In item 5 I have suggested a question about finding something on your site or placing an order so you need to think of something to add for the user to do. Item 6 is only relevant if you have premises where you host customers.
There are hundreds of questions you could ask but keep it simple! This is a great exercise and don’t take anything personally, we all look at the world through our own eyes and it’s refreshing to get a new perspective occasionally.
Part of my initial engagement with a new client it looking at their current web site. I take a very detailed look at usability, technology, and convertibility, however this simple questionnaire will give you a view on your current situation.
I have created it in Word so you can modify it for your own business. I hope you find it useful.
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