e. hello@alpha-tango.co.uk t. 01333 329882

WordPress Hosting and Care Packages

We know you don't want the hassle of managing your websites hosting, or even doing the WordPress updates, so we have a range of packages to suit all requirements.

PLEASE NOTE: We do not supply or support email services, this is an IT function and we don't have the skills.  We highly recommend Microsoft Office 365 (From £3.80 +VAT per month) or Google Suite (£3.30 a month). We use both of these services and they are excellent.

If you are just looking for a one time update or some help with minor changes to your WordPress web site, please just give us a call on 01333 329882 or email hello@alpha-tango.co.uk

WEB MAINTAIN
Hosting and WordPress updates
with security monitoring

£45.00 / Month

  • Standard support*
  • Email support
  • Monthly WordPress and plugin updates
  • Immediate security updates
  • Training videos in your admin area
  • Weekly offsite backups held for 12 weeks
  • Daily database offsite backups
  • Detailed monthly reporting
  • Site security monitoring
  • IP address blacklist monitoring
  • Site uptime monitoring
  • Site performance monitoring
  • Google ranking report for up to 20 keyword
    phrases in monthly report
  • Google Analytics data
    included in your monthly report
  • One hour of consultancy***
    If used wisely your hosting is almost free
    Time cannot be carried over
  • One hour monthly call ****
    Adding value and helping you grow
  • Annual payment option £450 / year
    save £90 a year
  • Preferential rate of £60/hour for any work

WEB MANAGE
Mandatory for ecommerce sites
FANTASTIC VALUE!

£75.00 / Month

  • Priority support**
  • Email & phone support
  • Monthly WordPress and plugin updates
  • Immediate security updates
  • Training videos in your admin area
  • Weekly offsite backups held for 12 weeks
  • Daily database offsite backups
  • Detailed monthly reporting
  • Site security monitoring
  • IP address blacklist monitoring
  • Site uptime monitoring
  • Site performance monitoring
  • Google ranking report for up to 20 keyword
    phrases in monthly report
  • Google Analytics data
    included in your monthly report
  • One hour of consultancy***
    If used wisely your hosting is almost free
    Time cannot be carried over
  • One hour monthly call ****
    Adding value and helping you grow
  • Annual payment option £800 / year
    save £100 a year
  • Preferential rate of £60/hour for any work

WEB MASTER
Perfect for growing high traffic sites
Monthly analysis and advice included

£150.00 / Month

  • Priority support**
  • Email & phone support
  • Monthly WordPress and plugin updates
  • Immediate security updates
  • Training videos in your admin area
  • Weekly offsite backups held for 12 weeks
  • Daily database offsite backups
  • Detailed monthly reporting
  • Site security monitoring
  • IP address blacklist monitoring
  • Site uptime monitoring
  • Site performance monitoring
  • Google ranking report for up to 20 keyword
    phrases in monthly report
  • Google Analytics data
    included in your monthly report
  • One hour of consultancy***
    If used wisely your hosting is almost free
    Time cannot be carried over
  • One hour monthly call ****
    Adding value and helping you grow
  • Annual payment option £1,700 / year
    save £100 a year
  • Preferential rate of £60/hour for any work

*Standard support - email only with 8 working hour response time

**Priority support - email and phone with 4 working hour response time

***You can use this time for any service we provide, not just site updates. SEO work, citations, research, analysis, content creation, blogs, and more.

****We will have looked at your website analytics prior to the call and will offer advice on improving your website, lead generation, conversions, and more. You can ask us anything. Calls are done by Alan Tomkins.

What can I use my monthly consultancy time for?

You can use this time for anything, not just your website but training, SEO, local marketing, citations, analytics, reporting, audits, analysis, competition analysis, keyword research, or any service we offer.

Why can't time I don't use be carried over?

There are several reasons for this:

  1. Scheduling - we budget for this time each month so we know we can deliver on our promises.
  2. Planning - if our clients carried time over and asked for many hours of time in one hit we probably couldn't deliver it. We cannot plan for this kind of request making it a recipe for unhappy clients.
  3. Encourage regular update - we really want you to keep your site fresh and add new content, do SEO work, add off site properties like citations. You can use your time for any of these and we hope you will.

Tell me more about your website hosting

We run our own UK based fully managed servers for hosting. We monitor all our client sites closely for issues such as hacking attempts, slow downs, spamming, and more. All our client sites are behind a dedicated secure hardware firewall for added security.  We guarantee 99.95% uptime for your website.

Are there any traffic thresholds?

Yes. If your websites traffic is exceeding 25,000 visitors per month we highly recommend dedicated hosting for your website. We can assist with this at very competitive rates.

How many keyword phrases can I setup for reporting?

The maximum number is 20 keyword phrases. This cannot be upgraded. You will see haw many No1 positions you have, how many are in the top 10, and a "visibility" score which is the combination of the scores. 

Over time the SEO tool will build up a ranking history, so you can compare your current ranking with the results from last week, last month and 3 months ago.

We will also look for competitors using the same phrases and show you their "visibility" scores.

How do you backup your hosting uptime guarantee?

If your monthly uptime drops below 99.5% on a rolling 30 day period we will refund 1 months hosting fees.

How do you get the analytics data for the website in your reports?

We would link our reporting system to your Google Analytics.  If you don't have GA installed we will setup an account if required and setup Google Analytics for you as they are a very important part of your website management.

What do I get in a detailed report?

You will get the following information:

  • An overview of the months activities.
  • A list of WordPress updates done during the month.
  • A list of plugin updates done during the month.
  • Keyword tracking and competition data
  • Details of your backups and the last backup restore point.
  • Analytics for the last 30 day period with a comparison with the previous period.
  • Security reporting on your site.
  • Uptime information.
  • Performance information.

What happens if my website goes down, is hacked, breaks, etc?

We offer our client plans as preventative care, so we hope to prevent any of these issues happening. However, in the case your website gets breaks we will be there right there to restore a backup and get the site live again. We will then investigate why the site broke and if it's a WordPress update u=issue we will quote you for a repair time.  If this falls within your plan time then we will use this.

We cannot promise your website will not be hacked but can promise we will do everything in our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups. It may be a requirement that we involve a 3rd party security specialist but before doing so we will always talk to you about the problem.

Can I really cancel anytime?

Of course. We really value our relationship with you and your website, so we would hate to see you go, but we know financial needs drive many decisions and we don’t want to lock you in. Just give us a call or drop an email to support@alpha-tango.co.uk

My WordPress website was not built by Alpha Tango, can I still use these services?

Although these plans are for sites we build or re-design, we welcome clients who are looking for a long term relationship with a dedicated webmaster.

We first like to do a Website Evaluation to become familiar with the website, how it was built and any potential issues that can arise. With the evaluation we will perform all the "Website Updates and Monitoring" tasks and make a full backup. Most importantly we will make a list of issues to fix and suggestions for improvement needed in order to proceed with the website on a monthly plan. Based on your type of website, this Website Evaluation is a fixed £240 (4 hours work) fee.

Alpha Tango