WordPress Maintenance and Care Packages

• We are based in Scotland and you are very welcome to visit us at any time.
• All our team are UK based.
• You will have no security / GDPR concerns. We will supply you with our GDPR policy document.
• We were founded in 1998.
• We have a large customer base of happy clients. References are available on request.
• Our in house team are WordPress experts.
• We design and build WordPress and Woocommerce sites for clients.
• We are honest and transparent in all our dealings with clients and suppliers.
• We only use the best of breed tools to manage our clients.

This covers any jobs on your site like adding pages, changing menus, adding page content, adding videos, adding images.

Larger jobs such as creating a gallery, adding a chat service, or doing search engine optimisation work, may be chargeable.

We run our own UK based fully managed servers for hosting. We monitor all our client sites closely for issues such as hacking attempts, slow downs, spamming, and more.  As we run our own servers your site is not sharing server space with a bunch of websites you have no control over. We utilise the Litespeed software to optimise the speed of our server and therefore your websites.  We guarantee 99.95% uptime for your website.

We implement daily malware scanning, we use a strong firewall, all sites get login protection, and we carry out malware removal, this is included in all our packages. This is a big investment for us but it keeps your site safe.

We implement daily malware scanning, we use a strong firewall, all sites get login protection, and we carry out free malware removal, this is included in all our packages. This is a big investment for us but it keeps your site safe.  In the event the hack is so severe that we can't repair it we can restore a backup for a previous version of your website.

Yes. If your websites traffic is exceeding 25,000 visitors per month we highly recommend dedicated hosting for your website. We can assist with this at very competitive rates.

This depends on your package, 20, 50 or 100 keyword phrases. You will see how many No1 positions you have, how many are in the top 10, and a "visibility" score which is the combination of the scores. 

Over time the SEO tool will build up a ranking history, so you can compare your current ranking with the results from last week, last month and 3 months ago.

We will also look for competitors using the same phrases and show you their "visibility" scores.

If your monthly uptime drops below 99.5% on a rolling 30 day period we will refund 1 weeks hosting fees.

We would link our reporting system to your Google Analytics.  If you don't have GA installed we will setup an account if required and setup Google Analytics for you as they are a very important part of your website management.

You will get the following information:

• An overview of the months activities.
• A list of WordPress updates done during the month.
• A list of plugin updates done during the month.
• Keyword tracking and competition data
• Details of your backups and the last backup restore point.
• Analytics for the last 30 day period with a comparison with the previous period (we need to be setup as a user on your Google Analytics for this to work).
• Security reporting on your site.
• Performance information.

Our client plans include preventative care, so we hope to prevent any of these issues happening. However, in the case your website gets breaks we will be there right there to restore a backup and get the site live again. We will then investigate why the site broke and if it's a WordPress update issue we will quote you for a repair time.  If this falls within your plan then we will use this.

We cannot promise your website will not be hacked but can promise we will do everything in our power to prevent it, as well as assist in the restoration and cleanup of the website with one of your backups. 

Hacking and malware reparation is included in our Manage and Master packages.

Of course. We really value our relationship with you and your website, so we would hate to see you go, but we know financial needs drive many decisions and we don’t want to lock you in. Just give us a call or drop an email to support@alpha-tango.co.uk

We welcome clients who are looking for a long term relationship with a dedicated webmaster.

We are based in Fife in Scotland and support sites all over the UK as well as some elsewhere.

When you come on board we will do a Website Evaluation to become familiar with the website, how it was built and any potential issues that can arise. With the evaluation we will perform all the "Website Updates and Monitoring" tasks and make a full backup. Most importantly we will make a list of issues to fix and suggestions for improvement needed in order to proceed with the website on a monthly plan. 

In short no. Email has become both more complex and more important, and is a function of IT not website management. We recommend Microsoft 365 or Google Suite for email services.