T: 07860 659076 E: hello@alpha-tango.co.uk
We know you don't want the hassle of managing your websites hosting, or even doing the WordPress updates, so we have a range of packages to suit all requirements.
*Standard support - email only with 8 working hour response time
**Priority support - email and phone with 4 working hour response time
***You can use this time for any service we provide, not just site updates. SEO work, citations, research, analysis, content creation, blogs, and more.
****We will have looked at your website analytics prior to the call and will offer advice on improving your website, lead generation, conversions, and more. You can ask us anything. Calls are done by Alan Tomkins.
*****Requires you to add our Google email address to the authorised users on your own Google Analytics account so we can pull in the data.
PLEASE NOTE: We do not offer email services, this is an IT function and we don't have the skills. We highly recommend Microsoft Office 365 (From £4.90 +VAT per month, July 2024) or Google Suite (£5.00 a month, July 2024). We use Microsoft but both of these services are excellent. We have a Microsoft 365 partner we can refer you to if required.
If you are just looking for a one time update or some help with minor changes to your WordPress web site, please just give us a call on 01333 329882 or email alan.tomkins@alpha-tango.co.uk
This covers any jobs on your site like adding pages, changing menus, adding page content, adding videos, adding images.
Larger jobs such as creating a gallery, adding a chat service, or doing search engine optimisation work, may be chargeable.
We run our own UK based fully managed servers for hosting. We monitor all our client sites closely for issues such as hacking attempts, slow downs, spamming, and more. As we run our own servers your site is not sharing server space with a bunch of websites you have no control over. We utilise the Litespeed software to optimise the speed of our server and therefore your websites. We guarantee 99.95% uptime for your website.
We implement daily malware scanning, we use a strong firewall, all sites get login protection, and we carry out malware removal, this is included in all our packages. This is a big investment for us but it keeps your site safe.
We implement daily malware scanning, we use a strong firewall, all sites get login protection, and we carry out free malware removal, this is included in all our packages. This is a big investment for us but it keeps your site safe. In the event the hack is so severe that we can't repair it we can restore a backup for a previous version of your website.
Yes. If your websites traffic is exceeding 25,000 visitors per month we highly recommend dedicated hosting for your website. We can assist with this at very competitive rates.
This depends on your package, 20, 50 or 100 keyword phrases. You will see how many No1 positions you have, how many are in the top 10, and a "visibility" score which is the combination of the scores.
Over time the SEO tool will build up a ranking history, so you can compare your current ranking with the results from last week, last month and 3 months ago.
We will also look for competitors using the same phrases and show you their "visibility" scores.
If your monthly uptime drops below 99.5% on a rolling 30 day period we will refund 1 weeks hosting fees.
We would link our reporting system to your Google Analytics. If you don't have GA installed we will setup an account if required and setup Google Analytics for you as they are a very important part of your website management.
You will get the following information:
Our client plans include preventative care, so we hope to prevent any of these issues happening. However, in the case your website gets breaks we will be there right there to restore a backup and get the site live again. We will then investigate why the site broke and if it's a WordPress update issue we will quote you for a repair time. If this falls within your plan then we will use this.
We cannot promise your website will not be hacked but can promise we will do everything in our power to prevent it, as well as assist in the restoration and cleanup of the website with one of your backups.
Hacking and malware reparation is included in our Manage and Master packages.
Of course. We really value our relationship with you and your website, so we would hate to see you go, but we know financial needs drive many decisions and we don’t want to lock you in. Just give us a call or drop an email to support@alpha-tango.co.uk
We welcome clients who are looking for a long term relationship with a dedicated webmaster.
We are based in Fife in Scotland and support sites all over the UK as well as some elsewhere.
When you come on board we will do a Website Evaluation to become familiar with the website, how it was built and any potential issues that can arise. With the evaluation we will perform all the "Website Updates and Monitoring" tasks and make a full backup. Most importantly we will make a list of issues to fix and suggestions for improvement needed in order to proceed with the website on a monthly plan.
In short no. Email has become both more complex and more important, and is a function of IT not website management. We recommend Microsoft 365 or Google Suite for email services.
